Maybe it’s a sign of why economic development is stalled out in Norwalk, but the early feedback about our Community Conversation has been an unhealthy focus on politics. Of all the things a community conversation can be, a narrowly focused litany of who said what when is what it is not. Listening is an undervalued art form.
Norwalk 2.0 is winding up the Norwalk Listens, the first city-wide survey devoted to listening to what people, whether residents, visitors or businesses have to say about what they think about Norwalk. We will be releasing some results from this summer long survey at our November 3, FUNdraiser.
In the meanwhile, here’s some links to what civility conversations look like on the web:
Norwalk’s own Steve Rappaport’s book Listen First:
The End of Listening as We Know It: From Market Research Projects to Enterprise Value Creator by Yoram (Jerry) Wind, Lauder Professor of Marketing, the Wharton School, and Stephen D. Rappaport, the Advertising Research Foundation
Called “the world’s largest focus group,” “free mind-reading,” and other superlatives, many researchers have grabbed onto social media listening as the latest way to harvest consumer “insights” from “rivers” of “authentic, unfiltered conversations” in the social Web. Few willrefute the notion that listening is a priority for companies of all sizes. However, we argue that its potential is severely limited by the conventional mental models held by so many people today. The widely shared mental model is short term in focus and fails to lay the groundwork for an enduring model of listening, one that will provide companies with insights, competitive advantages, and the ability to create value through time, and carry them through the disruptions we know will inevitably occur (though we’re not sure when or how, quite yet.).
Thoughts on Civility
How do you view civility?
- The five main things that spring to mind when I envision a “Civil Campus” are: 1. 2. 3. 4. 5.
- Examples of civil behavior that I have witnessed on campus during the past year include:
- Examples of uncivil behavior that I have witnessed on campus during the past year include:
- Creating a civil campus is important to me because…
- What role does respect play here on campus?
- I agree/disagree with this statement: The encouragement toward civility will help our students become more engaged, caring citizens of the world. Why?
|Choose Civility Symposium
Inspired by the book Choosing Civility: The 25 Rules of Considerate Conduct, by Johns Hopkins University Professor Dr. P.M. Forni, Choose Civility is an ongoing community-wide initiative, led by Howard County Library. The Symposium is a free annual event, usually in October, that explores the role of civility with notable key note speakers. For more information visit, www.choosecivility.orgWork of P. M. Forni. http://krieger.jhu.edu/civility